Cookie Policy

Last updated: February 1, 2026. This policy explains how Proxy.forex uses cookies and similar technologies on our website, client portal, and trading platform.

1. Introduction

This Cookie Policy explains how Proxy.forex Ltd. ("Proxy.forex", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at proxy.forex, access our client portal, or interact with our trading platform and APIs. Proxy.forex Ltd. is registered in Malta (Company Registration No. C 98210) with its registered office at Level 3, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. This policy should be read alongside our Privacy Policy at /legal/privacy, which provides full details of how we collect and process personal data. This policy complies with the ePrivacy Directive (Directive 2002/58/EC as amended by Directive 2009/136/EC), the General Data Protection Regulation (GDPR) (EU Regulation 2016/679), the UK Privacy and Electronic Communications Regulations (PECR), and applicable national cookie laws in the jurisdictions where we operate. By continuing to use our website after being presented with a cookie consent notice, you consent to the use of cookies as described in this policy. You may withdraw your consent or adjust your cookie preferences at any time using our Cookie Preference Centre, accessible via the "Cookie Settings" link in the footer of every page.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used across the internet to make websites work efficiently, provide a better user experience, and supply information to site operators. First-Party Cookies are set by the website you are visiting (in this case, proxy.forex) and can only be read by that website. Third-Party Cookies are set by domains other than the website you are visiting. We use a limited number of third-party cookies for specific purposes as detailed below. Session Cookies are temporary cookies that are deleted when you close your browser. They are used to maintain your session as you navigate between pages. Persistent Cookies remain on your device for a set period of time or until you manually delete them. They are used to remember your preferences across visits. In addition to cookies, we may use similar technologies including local storage, session storage, and pixel tags (also known as web beacons or clear GIFs). Where this policy refers to "cookies", it includes all such similar technologies unless otherwise stated.

3. Strictly Necessary Cookies

These cookies are essential for the operation of our website and services. They cannot be disabled through our Cookie Preference Centre because the services you have requested cannot be provided without them. These cookies do not require your consent under the ePrivacy Directive. Session Management (fxg_session): Maintains your authenticated session when you are logged into the client portal. This cookie ensures you do not need to re-authenticate on every page load. Type: first-party, session. Expires: when browser is closed or after 8 hours of inactivity. CSRF Protection (fxg_csrf): A security token that protects against cross-site request forgery attacks when submitting forms or making API calls from the client portal. Type: first-party, session. Expires: when browser is closed. Cookie Consent (fxg_cookie_consent): Stores your cookie consent preferences so that we can respect your choices on subsequent visits. Type: first-party, persistent. Expires: 12 months. Load Balancer Affinity (fxg_lb): Ensures that your requests are consistently routed to the same server during your session for optimal performance. Type: first-party, session. Expires: when browser is closed. Security Headers (fxg_sec): Used to enforce security policies including Content Security Policy and Strict Transport Security state. Type: first-party, persistent. Expires: 6 months. Two-Factor Authentication (fxg_2fa_state): Temporarily stores 2FA verification state during the login process for the client portal. Type: first-party, session. Expires: 5 minutes. Payment Page Session (fxg_pay): Maintains session state during the deposit and withdrawal flow. This cookie is essential for completing transactions. Type: first-party, session. Expires: 30 minutes.

4. Functional Cookies

Functional cookies allow our website and client portal to remember choices you make and provide enhanced, personalised features. These cookies are set only with your consent. Language Preference (fxg_lang): Remembers your preferred language setting across sessions so that the client portal and trading platform display in your chosen language. Type: first-party, persistent. Expires: 12 months. Timezone Setting (fxg_tz): Stores your selected timezone for displaying transaction timestamps, report dates, and settlement schedules in your local time. Type: first-party, persistent. Expires: 12 months. Dashboard Layout (fxg_layout): Remembers your preferred client portal layout, including widget arrangement, collapsed/expanded sidebar state, and default view settings. Type: first-party, persistent. Expires: 6 months. Report Preferences (fxg_reports): Stores your default report configuration including date ranges, currency filters, payment method filters, and export format preferences. Type: first-party, persistent. Expires: 6 months. Theme Preference (fxg_theme): Remembers your chosen visual theme (standard or high-contrast mode) for the client portal. Type: first-party, persistent. Expires: 12 months. Notification Preferences (fxg_notif): Stores your in-portal notification preferences, including which alert types to display and sound settings. Type: first-party, persistent. Expires: 6 months. If you disable functional cookies, some features of the client portal may not work as expected, and your preferences will need to be set manually on each visit.

5. Analytical Cookies

Analytical cookies help us understand how visitors interact with our website and client portal by collecting and reporting information. This data is used in aggregate to improve our services, optimise page performance, and identify usability issues. These cookies are set only with your consent. Privacy-Focused Analytics (fxg_analytics): We use a self-hosted, privacy-focused analytics solution that does not create individual user profiles or share data with third parties. This cookie assigns a random identifier to aggregate page views, session duration, and navigation patterns. No personal data is linked to this identifier. Type: first-party, persistent. Expires: 30 days. Performance Monitoring (fxg_perf): Collects anonymised performance metrics including page load times, API response times, and client-side error rates. This data helps our engineering team maintain platform performance and identify issues. Type: first-party, session. Expires: when browser is closed. A/B Testing (fxg_ab): Assigns you to a test variant when we are evaluating new features or design changes on the website. This allows us to measure which version performs better. No personal data is collected; only aggregate conversion metrics. Type: first-party, persistent. Expires: 90 days. Feature Usage (fxg_features): Tracks which platform features and tools you use in aggregate, helping us prioritise development efforts and improve the most-used features. Type: first-party, persistent. Expires: 30 days. We do not use Google Analytics, Facebook Pixel, or any other third-party analytics service that would result in personal data being transferred to advertising platforms. Our analytics infrastructure is hosted on our own servers within the European Union.

6. Third-Party Cookies

We use a very limited number of third-party cookies, each serving a specific legitimate purpose. We do not use any third-party advertising or remarketing cookies. Intercom (intercom-session-*, intercom-id-*): Our customer support chat widget is powered by Intercom. When you interact with the chat widget on our website or dashboard, Intercom sets cookies to maintain your chat session, load your conversation history, and identify you across support interactions. These cookies are essential for the support chat functionality. Type: third-party (Intercom, Inc.). Expires: session / 9 months. More information: https://www.intercom.com/legal/cookie-policy Stripe (__stripe_mid, __stripe_sid): Stripe may set cookies on our deposit pages to facilitate payment processing. Type: third-party (Stripe, Inc.). Expires: 1 year / session. More information: https://stripe.com/privacy reCAPTCHA (_GRECAPTCHA, rc::*): We use Google reCAPTCHA on our account registration form and login pages to protect against automated abuse. reCAPTCHA sets cookies to assess whether a visitor is a human or a bot. Type: third-party (Google LLC). Expires: 6 months. More information: https://policies.google.com/privacy We review our third-party cookie usage quarterly and actively work to minimise the number of third-party cookies required. Where possible, we implement server-side alternatives that do not require client-side cookies.

7. Managing Your Cookie Preferences

You have several options for managing cookies: Cookie Preference Centre: You can access our Cookie Preference Centre at any time by clicking the "Cookie Settings" link in the footer of our website. This allows you to enable or disable categories of cookies (functional, analytical) and view detailed information about each cookie. Strictly necessary cookies cannot be disabled as they are essential for the website to function. Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically find these in the "Options", "Settings", or "Preferences" menu of your browser. Common options include: - Block all cookies: Prevents all cookies from being set. Note that this will prevent you from logging into the client portal and may severely impact website functionality. - Block third-party cookies: Prevents cookies from domains other than the one you are visiting. This will disable our support chat and reCAPTCHA functionality. - Delete cookies: Remove cookies that have already been set. You can delete cookies for specific sites or all cookies at once. - Private/Incognito browsing: Opens a browser session that does not retain cookies after the session ends. Browser-Specific Instructions: - Chrome: Settings > Privacy and Security > Cookies and other site data - Firefox: Settings > Privacy & Security > Cookies and Site Data - Safari: Preferences > Privacy > Manage Website Data - Edge: Settings > Cookies and site permissions > Manage and delete cookies Do Not Track (DNT): Our website respects the Do Not Track signal. If your browser sends a DNT header, we will not set any analytical or functional cookies and will only use strictly necessary cookies. Global Privacy Control (GPC): We honour Global Privacy Control signals as an opt-out of non-essential cookies and tracking in jurisdictions where GPC is legally recognised. Please note that disabling or deleting cookies may affect the functionality of our website and services. If you disable all cookies, you will not be able to log into the client portal or complete transactions.

8. Cookies on Deposit & Withdrawal Pages

When you make deposits or withdrawals through Proxy.forex's deposit and withdrawal pages, the following cookies may be set on your device: Payment Session Cookie (fxg_pay): A strictly necessary session cookie that maintains the payment session state, including selected payment method, currency, and amount. This cookie is essential to complete the transaction. Expires: 30 minutes after last interaction. Fraud Prevention (fxg_fp): A strictly necessary cookie that collects device fingerprint data (browser type, screen resolution, timezone, installed fonts) to support our real-time fraud detection system. This data is processed in accordance with our Privacy Policy and is used solely for the purpose of preventing fraudulent transactions. Expires: session. 3D Secure (3ds_session): When a card transaction requires 3D Secure authentication, a temporary session cookie is set to maintain state during the redirect to the card issuer's authentication page and back. Expires: 10 minutes. No Marketing Cookies: Proxy.forex does not set any marketing, advertising, or tracking cookies on deposit and withdrawal pages. We believe that the payment environment should be free from unnecessary tracking and focused entirely on providing a secure, efficient transaction experience.

9. Local Storage and Session Storage

In addition to cookies, our client portal uses browser local storage and session storage for the following purposes: Dashboard State (localStorage): Stores non-sensitive UI state data including sidebar collapse state, recent search queries within the client portal, and table sort preferences. This data remains on your device until you manually clear your browser's local storage. Temporary Form Data (sessionStorage): Temporarily stores form input data (excluding sensitive fields such as passwords and payment details) so that it is not lost if you accidentally navigate away from a form. This data is automatically cleared when you close your browser tab. API Token Cache (sessionStorage): Temporarily caches your API authentication token for the duration of your client portal session to reduce the number of authentication requests. The token is automatically cleared when you close your browser tab. Notification Queue (localStorage): Stores a queue of unread client portal notifications so that they persist across page loads within the same session. Local storage and session storage data is stored only on your device and is not transmitted to our servers. This data does not contain personal information and is used solely to improve the client portal user experience.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. When we make material changes: - We will update the "Last Updated" date at the top of this page. - We will re-present the cookie consent banner to all visitors so that you can review and update your preferences. - For material changes affecting client portal cookies, we will also send a notification through the client portal. We recommend reviewing this policy periodically to stay informed about how we use cookies.

11. Contact Information

If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us: Data Protection Officer Proxy.forex Ltd. Level 3, Quantum House 75 Abate Rigord Street Ta' Xbiex XBX 1120, Malta Email: [email protected] Phone: +356 2144 0100 You may also contact your local data protection authority if you have concerns about our use of cookies. In Malta, the relevant authority is the Office of the Information and Data Protection Commissioner (IDPC).